Question 1

How do I request a personalized quote for a custom case or powder-coating job?

Accepted Answer

Simply head to our “Custom Orders” page, fill out the form with your dimensions, materials, colors, and any special features, and hit submit. You’ll receive a detailed quote from our team within 2–3 business days. If you have questions at any step, email custom@underthemountaincustoms.com—we’re happy to help.

Question 2

Which customization options are available when designing an ATA flight case?

Accepted Answer

You can choose your exterior finish (powder-coat color or custom graphics), interior layout (foam inserts, dividers, cubbies, fabric materials), and hardware upgrades (heavy-duty latches, reinforced corners, caster wheels).

Question 3

How long should I expect my custom order to take from start to finish?

Accepted Answer

Turnaround times vary by product:
Powder-coated accessories (hardware, Motorcycle Parts): 1–3 weeks
Standard ATA cases: 3–4 weeks
Fully custom trunks or multi-unit builds: 4–8 weeks   If you’re on a tight deadline, let us know—we offer rush services for an additional fee.

Question 4

What products and services can I find at Under the Mountain Customs?

Accepted Answer

We offer custom powder-coated gear, flight and road cases built to your specs, and industrial-themed merch—from tees and hoodies to motorcycle accessories. Whatever your project, we’re here to craft something that lasts and makes an impact.

Question 5

What shipping methods do you offer, and how are shipping costs calculated?

Accepted Answer

We ship nationwide via UPS Ground for smaller items and Freight LTL for larger cases. Shipping costs are calculated at checkout based on weight and destination. Orders over $500 qualify for free ground shipping. You’ll receive tracking information by email as soon as your order ships.

Question 6

What is your return and exchange policy for apparel and accessories?

Accepted Answer

For apparel and unworn accessories, we offer hassle-free returns within 30 days of delivery—just send items back in their original condition. Custom-built products can’t be returned, but if there’s a manufacturing defect, we’ll repair or replace it at no cost. Email underthemountaincustoms@gmail.com with your order number and photos to start the process.

Question 7

How can I best care for my powder-coated products and printed apparel?

Accepted Answer

For powder-coated surfaces, clean with mild soap and water, avoid abrasive cleaners, and store in a dry place. For apparel, machine-wash cold inside out, tumble-dry low or hang dry, and never iron directly on printed areas. Following these steps will keep your gear looking and performing its best.

Question 8

Do you offer bulk-order or wholesale pricing right now?

Accepted Answer

Not at this time. We’re a growing shop and don’t currently support bulk or wholesale orders, but we’re working toward that capability and hope to offer volume discounts down the road.

Question 9

Is there a warranty on your cases, coatings, and apparel—and what does it cover?

Accepted Answer

We understand wanting peace of mind, so here’s the scoop:
• Case construction integrity is covered—if a latch fails or the structure gives out, we’ll repair or replace it.   • We don’t warranty case aesthetics—scratches, scuffs, and color variations aren’t covered, as they reflect real use and character.   • Apparel is covered by Printify’s 30-day warranty for manufacturing defects. If your merch arrives damaged or flawed, just file a claim with Printify within 30 days of delivery for a replacement.

Question 10

How can I stay in the loop on new products, special deals, and upcoming giveaways?

Accepted Answer

You can always follow us on Instagram and Facebook (@UnderTheMountainCustoms), and join our mailing list. You’ll get first access to new announcements, new designs, and behind-the-scenes shop updates.

Frequently asked questions